Privacy policy

We understand that the development of new communication tools brings concerns with regards to privacy and the security of your personal information and we are committed in protecting them.

Collection and use of personal information

While visiting our website, some of your personal information will be collected. This information will be collected via online registration forms but also simply by the interactions you will have with our website. It could also be collected while exchanging communications by email with our customer service department. As indicated in the next section, we also use log files and cookies to help us identify you.

We collect the following information:

• Last name
• First name
• Address
• Postal code
• Email address
• Phone number
• Credit card information

This information can be submitted to third party enterprises that supply services such as payment processing, the hosting of our website, email providers and the analysis of our marketing and sale strategies.

Online forms and interactivity

Your personal information is collected through online forms such as:

• Website online registration form
• Online order form

The collected information will be used to track your order, communicate with you to share information and/or promotions, gather statistics to better manage our website and make it more efficient.

Log files and cookies

We collect information through log files and cookies such as:

• IP address
• Browsing history and requests
• Date and time of connection
• Browser
• Operating system

Collecting such data helps us to improve our service, to offer a more personalized experience, to suggest items according to your preferences, to track your orders and gather statistics.

Right to oppose and remove information / Right to access

We are committed in offering our customers the right to oppose and remove their personal information. At any time, you can refuse that your personal information be used to the means mentioned in the previous sections.

We are also committed in giving our customers the right to access, consult, modify or delete their personal information.

To exercise those rights, please contact us:

Address : 225 Chabanel Ouest, # 420, Montréal, Québec H2N 2C9
Email : [email protected]
Phone : 514-287-9494

Security

The personal information we collect will be stored in a secure environment and our employees are bound to respect the confidentiality of that information. To ensure the security of your personal information, we apply the following measures:

• SSL protocol (Secure Sockets Layer)
• Access management – authorized person
• Access management – concerned person
• Backup of information
• User name / password
• Firewall

We are committed in maintaining a high level of confidentiality while integrating the latest technological innovations to make sure your transactions are secure. Notwithstanding the foregoing, you should be aware that no data transmission over the internet can be guaranteed to be secure.

Privacy officer

Yolaine Breton, Administration and Operations Director

[email protected]

Changes to our privacy policy

Our privacy policy can be updated periodically to reflect the changes to our practices. The revised privacy policy will posted to our website and your personal information will be treated according to the policy in place at the time of the collection of such information.